Communities Secretary, James Brokenshire, has announced an overhaul of the housing complaints system.
The new Housing Complaints Resolution Service will encompass the entire housing market, ensuring both homeowners and tenants know where to go when things go wrong. The new service will also legally require private landlords, for the first time ever, to join a housing redress scheme, boosting protection for millions of renters across the country.
Dissatisfied homeowners and tenants will now...
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